Frequently Asked Questions
- Which credit cards do you accept?
- Can I cancel my order?
- I canceled my order, but I haven't received a credit yet. How long do credits take?
- Can I return an items that's defective, damaged or I just don't want?
- What happens if the item I ordered isn't available?
- Why was I charged sales tax on my order?
- How long will it take to receive my order?
- Can I have an order shipped to a P.O. Box?
- Can I ship an order to a different address?
- How are shipping charges calculated?
- What is the status/tracking number of my order?
- Where can I find a sizing guide?
- Which credit cards do you accept?
- Visa and Mastercard credit cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. American Express and Discover are not accepted.
- Can I cancel my order?
- Yes, you can, as long as the item has not been received or shipped. If the order has already been sent, we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call SoccerFanatic.com for return instructions.
- I canceled my order, but I haven't received a credit yet. How long do credits take?
- We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
- Can I return an item that's defective, damaged or I just don't want?
- SoccerFanatic.com is committed to ensuring your purchase fully meets your expectations. To make sure that it does, we back every purchase with our Forever Fanatic return policy. For more details on our Forever Fanatic return policy please Click Here.
- What happens if the item I ordered is not available?
- On occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
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- Offer an ALTERNATE selection of equal or greater value.
- Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
- CANCEL your order. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
- Why was I charged sales tax on my order?
- State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state.
- How long will it take to receive my order?
- The standard shipping time for orders shipped via UPS ground is 5-10 days.
- Can I have an order shipped to a P.O. Box?
- No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
- Can I ship my order to a different address?
- Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
Shipping charges vary according to product type and destination. Products are shipped via UPS because they offer package insurance and excellent tracking software.
